Refund & Returns Policy

Our Promise to You

At J & P Auto Supply, we stand behind every product we sell. We want you to be completely satisfied with your purchase, whether it's a simple replacement part or a full exhaust system installation. If something isn't right, we'll make it right.

Parts Returns

Return Eligibility

Most new, unused parts can be returned within 30 days of purchase for a full refund. To be eligible for return:

• Item must be in original packaging and unused condition.
• All tags, labels, and accessories must be included.
• Proof of purchase (receipt or order confirmation) is required.
• Item must not be a special order or clearance item.

Non-Returnable Items

The following items cannot be returned:

• Electrical components that have been installed or removed from packaging.
• Special order parts ordered specifically for your vehicle.
• Custom or modified parts.
• Items marked "Final Sale" or "Non-Returnable".
• Fluids, chemicals, and lubricants.

Return Process

1. Contact Us First: Call us at (555) 123-4567 or email info@seriespoil.com to initiate your return. We'll provide you with a Return Authorization number.
2. Package Your Return: Securely pack the item in its original packaging with all accessories and documentation. Include a copy of your receipt and the Return Authorization number.
3. Ship or Drop Off: You can ship the item back to us or drop it off at our store location during normal business hours.
4. Inspection: Once we receive your return, our team will inspect the item to ensure it meets our return criteria.
5. Refund or Exchange: Approved returns will be refunded to your original payment method within 5-7 business days after inspection.

Refunds

Refunds are processed as follows:

• Refunds are issued to the original payment method.
• Credit card refunds may take 5-7 business days to appear on your statement.
• Cash refunds are only available for in-store purchases.
• Original shipping costs are non-refundable unless the return is due to our error.

Warranty Information

All parts sold by J & P Auto Supply are covered by manufacturer warranties:

• Minimum 1-Year Warranty: Most parts come with at least a 1-year manufacturer warranty against defects.
• Extended Warranties: Some premium brands offer extended warranty coverage (2-5 years).
• Labor Warranty: Our installation work is guaranteed for 90 days from the date of service.
• Warranty Claims: Bring the defective part and your receipt to us, and we'll process your warranty claim with the manufacturer.

Note: Warranty does not cover damage caused by improper installation, abuse, normal wear, or use outside the part's intended purpose.

Wrong Item or Defective Parts

If you receive the wrong item or a defective part, please contact us immediately. We will arrange for the item to be picked up at our expense and send you the correct replacement as soon as possible. No restocking fees apply for errors on our end.

Exchange Policy

If you need to exchange a part for a different size, model, or option, we can help. Exchanges are treated as returns followed by new purchases. The price difference will be charged or refunded accordingly. If the new item costs more, you'll need to pay the difference. If it costs less, you'll receive a refund for the difference.

Restocking Fees

Installation Service Cancellations

For installation service appointments:

• 48+ hours notice: Full refund or no penalty for rescheduling.
• 24-48 hours notice: 25% cancellation fee applies.
• Less than 24 hours: 50% cancellation fee applies.
• No-show: Payment is forfeited and a new appointment deposit may be required.

Contact Us About Returns

If you have questions about returning an item or need help with a warranty claim, we're here to assist: