Frequently Asked Questions

We carry a wide range of parts for domestic and import vehicles. While we stock parts for most major brands (Ford, GM, Chrysler, Toyota, Honda, BMW, etc.), availability can vary. If you're looking for something specific, give us a call with your VIN and we'll do our best to source it. If we can't get it, we'll point you to someone who can.

The best approach is to give us your Vehicle Identification Number (VIN). We can use this to look up exact fitment information. If you don't have your VIN handy, knowing the year, make, model, and engine size is usually sufficient for most parts. We're happy to cross-reference part numbers and verify compatibility before you purchase.

We carry both OEM (Original Equipment Manufacturer) and quality aftermarket parts. OEM parts are made by the vehicle's original manufacturer and offer exact fitment. Aftermarket parts are produced by third-party manufacturers and often offer comparable or better performance at competitive prices. We'll help you choose the right option based on your needs and budget.

Yes! We offer a price match guarantee on identical parts from legitimate retailers. If you find the same part at a lower price from a verified competitor, let us know and we'll match it. Exclusions apply to clearance items, special orders, and marketplace sellers.

Yes, we work by appointment for installation services. This ensures we have the parts, space, and technicians available to complete your work efficiently. You can schedule by calling us or stopping by in person. We try to accommodate same-week appointments when possible.

It depends on the work scope. Simple installations (brakes, batteries, filters) are typically completed within 1-2 days. More complex work (exhaust systems, suspension) may take 2-4 days. When you schedule your appointment, we'll give you a realistic timeframe based on the specific work being done.

Absolutely! We have a comfortable waiting area with complimentary Wi-Fi, beverages, and magazines. For quick jobs, you're welcome to wait. For longer jobs, we recommend checking in periodically by phone or leaving your vehicle with us.

Yes, we provide written estimates before beginning any paid work. The estimate includes parts and labor costs. If we discover additional issues during the work that will affect the price, we'll contact you for approval before proceeding.

All parts come with at least a 1-year manufacturer warranty against defects. Premium brands may offer extended warranties (2-5 years). Additionally, we guarantee our installation labor for 90 days. Keep your receipt and any warranty documentation for proof of coverage.

New, unused parts can be returned within 30 days of purchase for a full refund (original shipping excluded). Items must be in original packaging with all accessories. Electrical components that have been installed or special-order items cannot be returned. See our full Refund Policy for details.

If you receive a defective part or one fails prematurely under normal use, bring it back to us along with your receipt. We'll help you file a warranty claim with the manufacturer and get a replacement as quickly as possible. No restocking fees apply for defective items.

We're open Monday through Friday, 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 5:00 PM. We're closed on Sundays and major holidays. Our parts counter is open during all business hours for will-call pickups.

We appreciate repeat customers! Ask about our volume discounts for multiple parts or services. We also participate in local military and first responder discounts with valid ID. Contact us for current promotional offers and seasonal sales.

Yes, our technicians can help diagnose issues. We charge a diagnostic fee (waived if you proceed with repairs with us). We'll provide a detailed assessment of the problem and a quote for any needed repairs before doing any work.

We're primarily a walk-in and call-ahead business. However, for customers who can't make it in, we can ship parts to your location or to a local installer of your choice. Shipping costs apply and vary by weight and destination.